FAQs

How long does it take to receive a pair of shoes?

The time taken will vary according to the amount of work in progress. To receive your first pair of shoes would generally take approximately 7 to 8 months, possibly longer depending on style and  how much work your last maker has on. The last is the wooden mould we make your shoe around. Once we have made your lasts subsequent pairs would take around 4 to 5 months. Whenever possible if you require your shoes by a particular date we shall do our best to make them.

Do you make a trial pair if it is my first pair of shoes?

We don’t normally make a trial pair. We make the shoes to completion and then ask you to try them. With your first pair we may need to make some adjustments. If you are having trees made we would normally keep the shoes after you have tried them to make the trees fit precisely into the shoes.

How many fittings will I need?

We would hope with the majority of customers to make your shoes fit properly after one fitting. It always depends on how difficult your feet are to fit with a well fitting pair of shoes. Once the first pair fits well subsequent pairs would normally not require a fitting.

Do I have to come to the shop to be measured?

No, we have representatives travelling at various times throughout the year to a number of countries around the world – see the countries visited section on the website. If you are unable to see a representative and it is difficult for you to come to the shop we will be happy to send you a self-measurement form. However, we would recommend that we take your measures if possible.

Do I have to come to the shop for my first fitting?

We would recommend you have your shoes fitted in the shop. However if this is not possible we can send them to you and if you have any problems with them you can either come to the shop when it is convenient or see a representative travelling in your area.

Do I require a deposit?

We ask for a 50% deposit on all orders.

Do you supply ready-made shoes?

We do not sell ready-to-wear shoes. John Lobb ready to wear shoes are sold by the Hermes owned arm of John Lobb. See about the link between the two companies below.

What is the link between John Lobb, and the French arm of John Lobb run by Hermes?

In 1901 William Lobb, son of the original John Lobb, opened a further branch of the business in Rue de Vingt Neuf Juilliett in the 1st Arrondissement in central Paris. In 1976 a controlling interest in this French arm of John Lobb was acquired by the Hermes Group, while John Lobb throughout the rest of the world outside France remained under the ownership of the Lobb family.

Today John Lobb continues under the ownership of the Lobb family. However, the French arm of John Lobb, John Lobb SAS, remains part of the Hermes Group, which continues to operate independently from its bespoke workshop which is now in 32 rue de Mogador in Paris, as well as through its ready-to-wear shops around the world from which it sells its own range of ready-to-wear shoes under the John Lobb family name.

 

How To Look After Your Shoes And Boots

  • Boots and shoes should be kept on trees that have been made by us to fit. They keep your shoes in good shape and help to remove creases.
  • Always use a shoehorn – it will help to keep your shoes in perfect shape.
  • Walk your new shoes in, wearing them for no more than a few hours for the first few days. This allows the leather to soften and better fit your foot shape.
  • Rotate your pairs of shoes so that they can dry out and breath. Shoe bags provide a useful cover for storage and for travel helping to protect the shoe and clothing.

How To Nourish And Polish Shoes

Prior to polishing dust over your shoes with a brush. Choose a jar of shoe cream that is slightly lighter than the colour of your shoes to preserve the original shade or a slightly darker cream if you wish to deepen the original colour. Use a clean cotton cloth wrapped around two fingers held together or use a brush, and apply the cream sparingly with a circular motion. Progressively work the shoe cream into the leather. Once the cream has dried polish off with a soft brush until the desired lustre has been achieved. To see cloths and brushes available please click here.

Upkeep of your suede shoes is easy: simply brush them with a stiff brush. If they lose their colour suede ball can be applied to help rejuvenate them.

Getting Shoe Repairs

Handmade shoes should always be repaired by hand on the lasts on which they are made. The correct fitting and shape is thereby retained and the life of the shoes prolonged. Repairs by machine tend to damage the welts. It is recommended, therefore, that your shoes for repair should always be returned to us either by hand or through the post office.

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