Below is a list of common FAQs. Click on a link to find more information.

How long does it take to receive a pair of shoes? Do you make a trial pair if it is my first pair of shoes? How many fittings will I need? Do I have to come to the shop to be measured? Do I have to come to the shop for my first fitting? Do I require a deposit? Do you supply ready-made shoes? What is the link between John Lobb Ltd in St James's Street and John Lobb run by Hermes?

How long does it take to receive a pair of shoes? The time taken will vary according to the amount of work in progress. To receive your first pair of shoes would generally take about 6 months, possibly longer depending on how much work your last maker has on. The last is the wooden mould we make your shoe around. Once we have made your lasts subsequent pairs would take around 3 months. Whenever possible if you require your shoes by a particular date we shall do our best to make them.

Do you make a trial pair if it is my first pair of shoes? We don't normally make a trial pair. We make the shoes to completion and then ask you to try them. With your first pair we may need to make some adjustments. If you are having trees made we would normally keep the shoes after you have tried them to make the trees fit precisely into the shoes.

How many fittings will I need? We would hope with the majority of customers to make your shoes fit properly after one fitting. It always depends on how difficult your feet are to fit with a well fitting pair of shoes. Once the first pair fits well subsequent pairs would normally not require a fitting.

Do I have to come to the shop to be measured? No, we have representatives travelling at various times throughout the year to a number of countries around the world - see the representatives itinerary section on the website. If you are unable to see a representative and it is difficult for you to come to the shop we will be happy to send you a self-measurement form. However, we would recommend that we take your measures if possible.

Do I have to come to the shop for my first fitting? We would recommend you have your shoes fitted in the shop. However if this is not possible we can send them to you and if you have any problems with them you can either come to the shop when it is convenient or see a representative travelling in your area.

Do I require a deposit? We ask for a 50% deposit on all orders.

Do you supply ready-made shoes? The Lobb family run St James's Street shop does not supply ready-made shoes. John Lobb ready made shoes are manufactured by John Lobb SA which is part of the Hermes group. They are available through various John Lobb shops around the world. You can find out more about the John Lobb ready-made shoes by contacting their store at: John Lobb 88 Jermyn Street London SW1Y 6JD Tel: 0044 (0)207 930 8089 e-mail: jermynstreet@johnlobb.co.uk

What is the link between John Lobb Ltd in St James's Street and John Lobb run by Hermes? At the beginning of the last Century, William Lobb, the son of our founder, John Lobb, opened a shop in Paris, at 47 Faubourg St. Honore, where it remained until 1976. It was run along the same lines as our shop in London, but with its own craftsmen and to the same high standards. In 1976 it became impossible to stay at 47 Faubourg St. Honore and so negotiations were made with Hermes of Paris, who subsequently took over John Lobb in Paris, whilst the Lobb family continued in London. John Lobb, Paris, then continued as in the past and at the same time slowly developed a range of ready-made shoes. These, naturally, are based on the long tradition and skilled craftsmanship, which was founded by John Lobb in 1849. John Lobb, London (the Lobb family run shop) is proud of the fact that John Lobb, Paris – thanks to Hermes' expert direction – have developed and expanded the ready made styles and at the same time maintained the made to measure shop in Paris. The bespoke made-to-measure shop is now located in the rue Boissy d'Anglas in a part of the Hermes building and a number of ready-made boutiques have opened throughout the world, including London, Paris, New York and Tokyo.